This function enables calls to be distributed in a team. An incoming call is always delivered to the team member who has been idle longest. Team members can also work in separate rooms, e. g. on the company's premises and at a teleworking station. The teams (call distribution groups) and team members are set up by the service engineer.
Logging on/off
You must log on and off at the system when you start/finish work.
Logging on
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Enter your identifier number (assigned by the service engineer).
Press the On-hook key to end the process.
Logging off
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Press the On-hook key to end the process.
Logging on/off temporarily
You can log on or off at the system temporarily, e. g. during break times.
Logging on
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Press the On-hook key to end the process.
Logging off
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Press the On-hook key to end the process.
Wrap-up time
If you need more time than the actual call lasts, you can request/activate a wrap-up time for the last call. This can be a fixed length of time or, alternatively, you must deactivate the wrap-up time yourself (log back on).
Requesting time
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Press the On-hook key to end the process.
Logging back on
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Press the On-hook key to end the process.
UCD night service
UCD night service is a separate night service for call distribution. It is not affected by the system night service.
All incoming calls are forwarded to a special call distribution destination.
Nigh destination on
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Press the On-hook key to end the process.
Night destination off
Press the Talk key.
Call the system menu.
Select and confirm the menu item.
Select and confirm the menu item.
Select and confirm the menu item.
Press the On-hook key to end the process.
Checking the number of waiting calls
You can check the number of waiting calls for the group.
