HiPath 3000 - Operating Instructions - optiPoint 500 entry

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	optiPoint 500 entry

Uniform Call Distribution (UCD)

If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distributed.
An incoming call is always assigned to the agent who has had the longest break without a call.

Step by Step
	Logging on and off at the beginning and end of your shift:
	Lift the handset.

or	Enter the code for "Log on" or "Log off".
	To log on, enter your identification number ("Agent:"). Contact System Support to find out what it is. Logging on and off during your shift:
	Lift the handset.

or	Enter the code for "Not available" or "Available". Requesting and activating a work time:
	If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on.
or	You have or had an UCD connection.

or	Enter the code for "on" or "off". Turning the night service on and off for UCD:
	Lift the handset.

or	Enter the code for "on" or "off".


	HiPath 3000 - Operating Instructions - optiPoint 500 entry	P31003-H1012-C120-1-7619	Conversion Date: 2002-03-14


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