2.2 Functions Available to Callers

The Voicemail system provides callers (who leave messages) with the following functions: 

Interrupt the greeting

The caller can interrupt the mailbox owner's greeting at any time by pressing the key. After hearing the signal tone, the caller can then immediately start recording his or her message.

Call switching to the operator

If the caller activates the key during the greeting message, the call is immediately switched to the operator. This function is only available for class 1 through 4 mailboxes and for auto-attendant mailboxes, for which no "Abbreviated Dialing Destination Zero" is installed.

End message recording

The caller can end message recording in two different ways: either by simply hanging up, or by pressing the key. Using the key allows the caller to listen to further voice messages (which can be categorized as urgent or private).

Listen to a private message

If the caller activates the key during the greeting message and then immediately enters an agreed upon numeric code, the private message is played back. The caller must therefore be informed of the numeric code in advance.

Forwarding to another extension via auto-attendant (only for auto-attendant mailboxes).

The caller can forward his or her own call directly to the desired destination by entering the appropriate extension during the greeting message. The interval between key entries may not exceed 1.5 seconds. If this interval is exceeded, or if the maximum number of digits has been entered, the entry is considered complete and the call is forwarded to the entered extension.

Connection to mailboxes via auto-attendant

The mailbox will be connected by pressing the key twice, followed by entering the desired mailbox number.