2 General Information on Mailboxes

2.1 Mailbox Classes

A distinction is made between six different mailbox classes for processing and controlling incoming calls. The functions which are made available to the mailbox owner vary from one mailbox class to the next.  

The following mailbox classes are differentiated: 

Class 1 mailbox (basic/information mailbox)

Class 2 mailbox (standard mailbox)

Class 3 mailbox (preferred mailbox)

Class 4 mailbox (exclusive mailbox)

Class 5 mailbox (standard auto-attendant mailbox)

Class 6 mailbox (preferred auto-attendant mailbox)

Note    You can determine which options are included by accessing your mailbox. All available functions are announced via internal system messages.

Each of the mailbox classes is distinguished by the range of functions specified below: 

Table 2-1 Mailbox Classes and their Function Ranges 

Mailbox Class   Functions	1	2	3	4	5	6
Play / delete messages	X	X	X	X	X	X
Input range	no limit	no limit	no limit	no limit	no limit	no limit
Message management	X	X	X	X	X	X
Save messages	-	X	X	X	X	X
Storage range	-	limited	limited	limited	limited	limited
Record and send messages	-	X	X	X	X	X
Message forwarding	-	X	X	X	X	X
Call back caller	-	-	X	X	X	X
Number of possible greetings	1	3	3	3	3	4
Day and nighttime greeting control	-	-	-	-	-	X
Information mailbox	X	-	-	-	-	-
Private message	-	-	X	X	X	X
Mailbox code #	X	X	X	X	X	X
Private message code #	-	-	X	X	X	X
Record user name	-	X	X	X	X	X
Notification call	-	-	X	X	X	X
Substitute function	-	-	-	X	X	X
Language selection	-	-	-	X	X	X
Abbreviated dialing, auto-attendant	-	-	-	-	X	X

Mailbox classes can be administered and changed by the system administration. For detailed information, refer to Chapter 4. 

The following applies to all mailbox classes: 

Mailboxes are protected against unauthorized access with a code number.

The mailbox owner can record greetings.

The receipt of a message is signalised.

Messages can be played back and deleted.

The following also applies to mailbox classes 2 through 6: 

Up to three greetings can be recorded and alternately utilized.

The mailbox owner can record his name.

Messages can be saved and forwarded to other users.

The owner can record and send messages.

The following also applies to mailbox classes 3 through 6: 

The "retrieve caller from playback loop" function is available, if the caller's number has been transmitted with the call.

The mailbox owner can record a private message, which can only be queried and heard by persons in possession of the private message code number.

A notification call function can be activated to call a desired number when a message is received at the mailbox.

The following also applies to mailbox classes 4 through 6: 

The mailbox provides its owner with a substitute function. This allows for the transfer of calls to another telephone.

Various languages can be selected for system messages.

The following also applies to mailbox classes 5 through 6: 

An speed-dial list with up to 10 destinations (extensions or mailboxes) can be created for each mailbox for the call switching function.

The following also applies to mailbox class 6: 

Up to four greetings can be used.

The various greetings can be selected manually or via day / night-time control.