3 Mailbox Use and Operation

3.1 Accessing the Mailbox System / Code Numbers

Each mailbox is assigned to a specific extension within the telephone system. 

A mailbox owner accesses his or her own mailbox by calling the HiPath Xpressions Compact number. A distinction is made between 

Internal calls from the mailbox owner's extension and

External calls, or calls from other internal extensions

If an internal call is placed from the mailbox owner's extension, the system asks the caller to enter his code number. The mailbox can be accessed after the valid code number has been entered. 

If an external call, or an internal call from another extension is placed, the system also asks the caller to enter his code number. However, after the code number has been entered, the system asks the caller to enter the mailbox number. If the code number and the mailbox number match, the mailbox can be accessed. 

Mailbox access is also possible if the caller hears the mailbox greeting after his call has been switched. The caller must first press the key, and then enter the code number for the mailbox. If the valid mailbox code number is entered, the mailbox can be accessed. Otherwise, the system asks the caller to enter a mailbox number. If this mailbox number matches the entered code number, the corresponding mailbox can be accessed. 

If the code number and the mailbox number do not match, a corresponding announcement indicating this is made by the system. 

After gaining access to his mailbox, the mailbox owner is first informed of the current message status. If the mailbox owner has deactivated message recording, or if he has activated the notification call function or the substitute function, he is informed accordingly. If no user name has been recorded, the system informs the mailbox owner of this as well.  

Note    Immediately after setting up the mailbox, the default code number is usually "1234".   If you cannot gain access with this default code number, contact your system administration.    Change the code number when you access your mailbox for the first time!