Hold
You can place external and internal calls on hold whenever you want, for example, to call another station.
Placing External Calls on Hold
Prerequisite: You are currently conducting an external call.
Step by Step
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Click the "Hold" button.
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or
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Press the "F3" button (this must be configured).
If this is configured (ask your system administrator), you can enter any text for the party to be placed on hold. You can still speak with the caller while entering the text.
Confirm the input.
The other party is placed on hold and cannot listen in. The held call is indicated in the call list.
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Click the Clear button. You are now available to answer other calls.
You can also place more than one external call on hold.
Activating a Held Call
Prerequisite: You are not engaged in a call.
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Double-click the mouse on the line in the call list which contains the held call you wish to take.
You are reconnected to the held party.
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Placing Internal Calls on Hold
Prerequisite: You are currently conducting an internal call.
Step by Step
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Click the Hold button. The other party is on hold and cannot overhear your conversation. The held call is indicated in the call list.
You can place only one internal call on hold.
Activating a Held Call
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Click the Back button. You are reconnected to the held station.
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or
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Double-click the mouse on the line in the call list which contains the held call you wish to take.
You are reconnected to the held party.
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