Problem Correction

The optiClient Attendant does not start correctly

Check whether the UP0/E PCI card (if present) has been assigned an interrupt, an I/O address, and COM3 (or COM4).

Check whether the drivers for the UP0/E PCI card (if present) were installed .

Check whether the UP0/E PCI card (if present) is securely plugged into the computer slot.

Check whether you have too many other programs open.

Shut down your computer and switch it off and on.

The optiClient Attendant is no longer responding

Close any 16-bit applications that are open (such as Word 6.0).

Check whether the HiPath system is still operating by verifying another telephone's operation (the system may have failed).

Shut down your computer and switch it off and on.

The message Please wait - Trunk error appears in the system bar

Check the connection between the UP0/E PCI card and the handset cradle and between the handset cradle and the handset, or between the optiset E data/control adapter and the COM port.

Check whether the optiset data/control adapter (if present) is correctly plugged into the system telephone.

Check the connection between the UP0/E PCI card and the HiPath system or between the system telephone and the HiPath system.

Once the system is correctly connected, the message disappears and the optiClient Attendant is again ready for operation. 

The busy lamp field is malfunctioning

If the status button for a station is always red (indicating that the station is busy), it may not mean that the station is constantly conducting calls but, instead, that the station telephone is defective or was removed from the HiPath system. If such is the case, update the busy lamp field .

If the status button for a station is always yellow (indicating that the station is being called) and you cannot transfer the call, it may mean that you are conducting a call or that you have a call waiting. In such cases, you cannot transfer the call.