Making and Answering Calls

Answering Calls

The call display provides you with a convenient means of answering incoming calls. It contains pull-down list boxes that display all pending external, internal and personal calls. You can selectively choose and answer any call.

Call Types

Internal: A call from another party to your communications platform.

External: A call from a party outside your communications platform who has dialed the system number and operator number (such as 0) or whose call was not answered by an internal party (and optiClient Attendant is programmed as the intercept position).

Private: A call from a party outside your communications platform who has dialed the system number and internal operator number (such as 100).

When you receive an incoming call, you hear a signal via the telephone speaker and/or the PC speaker (depending on the setting) and also see a display on the telephone screen and in the call display list box. If, on the basis of the number, an entry is found in the telephone directory file, the corresponding name is also displayed.


	If you are working with another Windows application when a call is received, the system automatically changes to the optiClient Attendant. Note that the system cannot change to the optiClient Attendant while a screen saver is activated. In this case, the call is signaled by the speaker only.

Answering a call

Step by Step

Click one of the buttons "External", "Internal" or "Private" with the left mouse button to answer the first call in the adjacent list box.

Click the arrow for the list box with the left mouse button to open the list and select the call that you wish to answer.

Answer the selected call.

Press the space bar on the keyboard.
This answers the first call in the queue, depending on the priority. The calls are prioritized as follows:
Recall - External calls - Internal calls - Personal calls.

possibly

In the event of recall (the originating station is displayed):
Press the "Enter" button. In the event of such a call, caused by intercept or a forwarded call, the originating station can be dialed again directly.

The answered call appears in the traffic display:


	When you answer a call, it makes no difference whether the telephone handset is on-hook or off-hook because the telephone's hookswitch is activated only during emergency operation (applicable only if the system telephone is connected via the control/data adapter or via USB).


	HiPath 3000 - User and Installation Manual - optiClient Attendant	P31003-H1012-C109-1-7619	Conversion Date: 2002-01-25

	optiClient Attendant


			© Siemens AG, München, 2002